Privacy & Cookies Policy

The A.C.E. Group is committed to safeguarding the privacy of our website visitors and service users. This policy explains how we collect, use and protect your personal data.

1. Introduction

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users — in other words, where we determine the purposes and means of the processing of that personal data. In this policy, “we”, “us” and “our” refer to The A.C.E. Group.

2. How We Use Your Personal Data

We may process the personal data you provide to us through our contact form or by email or telephone (“enquiry data”). This may include your name, email address, telephone number and the contents of your message. We process this data for the purpose of responding to and managing your enquiry, providing our services, and keeping records of our communications with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our business and responding to enquiries, and where relevant the performance of a contract with you or taking steps at your request prior to entering into a contract.

We will not use your information for automated marketing, and we do not sell your personal data to third parties. Please do not supply any other person’s personal data to us unless we prompt you to do so.

3. Providing Your Personal Data to Others

We may disclose your personal data to our professional advisers or insurers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims. We may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject.

4. Retaining & Deleting Personal Data

Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose. We will retain enquiry data for a reasonable period following your enquiry, and longer where retention is necessary for compliance with a legal obligation or to protect vital interests.

5. Your Rights

Under data protection law you have a number of rights, including: the right to access; the right to rectification; the right to erasure; the right to restrict processing; the right to object to processing; the right to data portability; the right to complain to a supervisory authority; and the right to withdraw consent. You may exercise any of your rights in relation to your personal data by written notice to us using the contact details below. If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

6. About Cookies

A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to your web browser and stored by the browser. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie remains valid until its set expiry date unless deleted beforehand, whereas a session cookie expires at the end of your browsing session when the browser is closed.

7. Cookies on This Website

This website does not use any tracking, advertising or analytics cookies. We do not use Google Analytics, advertising pixels, or any third-party tracking scripts. The site is a simple static website and makes no third-party requests other than loading the Google Fonts stylesheet used for the site’s typography.

Where any cookies are used at all, they would be strictly necessary (essential) cookies required for the basic functioning of the website. Essential cookies of this kind do not require consent under the Privacy and Electronic Communications Regulations (PECR). As we do not set tracking cookies, you will not be asked to consent to non-essential cookies.

8. Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies; the methods for doing so vary from browser to browser and from version to version. Please note that blocking all cookies may have a negative impact on the usability of many websites. You can obtain up-to-date information about blocking and deleting cookies through your browser’s help pages (for example, Chrome, Firefox, Safari, Microsoft Edge and Opera).

9. Amendments

We may update this policy from time to time by publishing a new version on this page. You should check this page occasionally to ensure you are happy with any changes.

10. Our Details & Data Protection Contact

This website is owned and operated by The A.C.E. Group. Our principal place of business is at 2 Sidmouth Parade, Sidmouth Road, London NW2 5HG.

You can contact us by post at the address above, using our website contact form, by telephone on 020 8933 6226, or by email at info@theace-group.co.uk. For any data protection query, please contact us at info@theace-group.co.uk.

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